By Salvi Mittal
Today we are living in a world where the doctors and patients themselves have started adopting technology and they demand more innovation. The boost in telemedicine, online consultations, online appointments, and IOT etc have given a new lease of life to the healthcare industry.
“But adopting the latest technology may not help in reducing the cost until it is not addressed, accessed and implemented in the right manner,” Vikaas Bhatnagar, Group CIO, Blue Sapphire Healthcare said.
Blue Sapphire Healthcare operates super-specialty hospitals named Asian Institute of Medical Sciences in multiple cities like Faridabad. The hospital is designed to meet the patient care and research requirements of the new millennium.
Blue Sapphire Healthcare had an online appointment system for a long but was underrated during pre-covid times. And during covid, the hospital stopped giving offline appointments, the patients can only book an appointment through the mobile application. “Now there is no manual way of getting appointments which have drastically reduced the paperwork. We are leveraging the E-invoicing concept, a mobile application. We’ve stopped giving any paper invoices and the hospital has reached 80- 85 per cent of adoption, where the patients are not asking for the physical invoices,” Bhatnagar highlighted.
The E-invoicing solution pushes a mobile notification with a link to download the invoice, after generating a bill.
Bhatnagar has ensured the entire digitalisation happens from end to end at Blue Sapphire Healthcare. The radiologist, laboratories or be it any department, are fully equipped with the systems where they get the pop-ups with the patient’s requirements. Additionally, 90 per cent of their OPD EMR is electronic and the patients don’t have to carry their previous documents.
“We need to be very clear on the technology we are adopting, I prefer conducting a feasibility study. We are aiming to create parallel solutions at an effective cost using the right technology,” he says.
In order to reduce the cost, Blue Sapphire Healthcare has developed its own business intelligence and is running it on a centralized premises server. To ensure that systems shouldn’t be slow, and all the relevant stakeholders can access the data quickly, Bhatnagar has done a proper MPLS connectivity and is providing the relevant data in form of BI. This inhouse BI solution is capable to deliver detailed data, graphical view and comparative view. Plus, they have created a reporting server separately so that the live servers are not impacted by the heavy reports.
These GDAs run around the departments with documents, in the normal workflow the documents move from front desk, investigating department and then to the dispatch department; for reimbursement. The further tracking of claims and these documents needs to be manually done, but now the paper flow is eliminated and all the required workflow is done over the systems. Additionally, they’ve implemented barcodes to keep a tap on the documents to the extent which are to be submitted and which are submitted.
Moreover, the nurses are empowered with a mobile application on which they just select the patient’s ID and push a message to the relevant doctor for a visit. Bhatnagar, has digitalized the discharge summary process for the doctors by on click management through the mobile application, in which the doctor just selects all that he wants on the discharge summary, followed up with the review and approval.
“Smoothinging of the process is important, it doesn’t matter if I am leveraging the latest technology, or not. Our objective is to provide everything and anything required for patients on the fly. Today, I can proudly say that our patients are getting discharged within TAT defined,” he explained.