Drones to deliver groceries in a brand new delivery service from Coles
Is this the ultimate Fly Buy? Coles bring in DRONES to deliver groceries ‘within minutes’ from one of its stores – but not everyone is keen on the idea
- Coles has introduced a new drone delivery service for their customers
- The supermarket retailer partnered with drone manufacturer Wing
- Drones can deliver bread, fresh produce, meals and health care items
- A trial is set to begin in three Gold Coast suburbs from next Wednesday
Published: | Updated:
Coles is launching drones to bring groceries straight to the homes of customers in a new delivery service from the supermarket giant – but some shoppers have raised concerns over the unmanned aircraft.
The chain has partnered with drone manufacturer Wing to become the first major retailer in Australia to offer drone delivery to customers, with a trial set for south-east Queensland.
The trial of the innovative service will take off from next Wednesday in the Gold Coast suburbs of Ormeau, Ormeau Hills, and Yatala.
Coles will be using drones to bring groceries to customers’ homes as part of a brand new delivery service
The supermarket giant has partnered with drone manufacturer Wing to become the first major retailer in Australia to offer drone delivery to customers
There will be 500 products available for delivery including bread, fresh produce, meals, snacks, health care items, and household essentials.
The robots will be able to deliver these items ‘within minutes’ to shopper’s houses.
Coles already has a dedicated fleet of Wing delivery drones on standby ready for launch.
Coles Head of Network Development and Customer Delivery James Geddes said the supermarket retailer was proud to be the first in Australia to have store-to-door drone delivery.
‘We are delighted to be expanding our drone delivery pilot program with Wing to our Queensland customer,’ he said.
‘The service will provide a convenient and effective way of delivering everyday essentials to our customers’ homes in a matter of minutes.’
Mr Geddes said the service was ideal for customers who forgot to pick up an item during their shop or for those who didn’t want to leave their home.
‘This new service reinforces our commitment to enhancing the way our customers shop with Coles by delivering anytime, anywhere, anyhow shopping, while supporting our ambition to be Australia’s most sustainable supermarket by continuing to reduce the number of trucks on the road,’ he added.
A trial will begin next Wednesday in the Gold Coast suburbs of Ormeau, Ormeau Hills, and Yatala
There will be 500 products available for delivery including bread, fresh produce, meals, snacks and health care items
But some shoppers on social media felt the drones could create privacy problems as well as noise and cost issues.
‘I wouldn’t want drones constantly flying over my back yard…privacy issues galore,’ said one.
Another commented: ‘How much noise are these drones going to make as they fly around?
‘The suburbs are quite noisy already – I don’t want to add the buzzing (or droning!) of drones to the mix.’
A third added: ‘Man the amount of money it’ll cost when it’s not free anymore, so not worth it.’
However other were less critical of the new delivery service and praising its innovation.
‘These drones can carry 8x bags with a total of 60kgs! Well done Coles!,’ wrote one user.
‘I can’t wait to get these!!!! Perfect for delivering when flooding has happened,’ said another.
Some shoppers have raised concerns over the usage of robots, citing problems with noise and privacy
Coles’ drone delivery service will gradually expand to more suburbs within south-east Queensland.
The supermarket retailer launched an identical delivery service in Canberra back in March, making more than 5000 successful deliveries in that time.
Wing has a drone delivery service available for residents in Logan in Brisbane’s south, which was launched in 2019.
It has been providing locals with coffees, fast food, groceries, health care and hardware items.