A “robot” lawyer powered by artificial intelligence will be the first of its kind to help a defendant fight a traffic ticket in court next month.
Joshua Browder, CEO of DoNotPay, said the company’s AI-creation runs on a smartphone, listens to court arguments and formulates responses for the defendant. The AI lawyer tells the defendant what to say in real-time, through headphones.
The artificial intelligence firm has already used AI-generated form letters and chatbots to help people secure refunds for in-flight Wifi that didn’t work, as well as to lower bills and dispute parking tickets, among other issues, according to Browder. All told the company has relied on these AI templates to win more than 2 million customer service disputes and court cases on behalf of individuals against institutions and organizations, he added.
It has raised $27.7 million from tech-focused venture capital firms, including Andreessen Horowitz and Crew Capital.
“In the past year, AI tech has really developed and allowed us to go back and forth in real time with corporations and governments,” he told CBS MoneyWatch of recent advances. “We spoke live [with companies and customer service reps] to lower bills with companies; and what we’re doing next month is try to use the tech in a courtroom for the first time.”
If the robot lawyer loses the case, DoNotPay will cover any fines, Browder said.
Browder declined to disclose the name of the client and the court.
Legal in some, but not most courtrooms
Some courts allow defendants to wear hearing aids, some versions of which are bluetooth-enabled. That’s how Browder determined that DoNotPay’s technology can legally be used in this case.
However, the tech isn’t legal in most courtrooms. Some states require that all parties consent to be recorded, which rules out the possibility of a robot lawyer entering many courtrooms. Of the 300 cases DoNotPay considered for a trial of its robot lawyer, only two were feasible.
“It’s within the letter of the law, but I don’t think anyone could ever imagine this would happen,” Browder said. “It’s not in the spirit of law, but we’re trying to push things forward and a lot of people can’t afford legal help. If these cases are successful, it will encourage more courts to change their rules.”
Lawyers “would not support this”
The ultimate goal, according to Browder, is to democratize legal representation by making it free for those who can’t afford it, in some cases eliminating the need for pricey attorneys.
But given that the technology is illegal in many courtrooms, he doesn’t expect to be able to commercialize the product any time soon.
“This courtroom stuff is more advocacy,” he said. “It’s more to encourage the system to change,” Browder explained.
He is well aware of the challenge and hurdles on the horizon.
When he tweeted about demoing DoNotPay’s robot lawyer in court, lawyers threatened him and told him he’d be sent to jail, he told CBS MoneyWatch.
“There are a lot of lawyers and bar associations that would not support this,” Browder said.
Putting ChatGPT through law school
Browder wants to arm individuals with the same tools that large corporations can typically access, but are out of reach for those without deep resources.
“What we are trying to do is automate consumer rights,” Browder said. “New technologies typically fall into the hands of big companies first, and our goal is put it in hands of the people first.”
AI-powered chatbot ChatGPT has exploded in popularity recently for its ability to spit out coherent essays on wide-ranging topics in under one minute. The technology has drawn interest from investors, with the Wall Street Journal reporting that parent company OpenAI could soon attract investments valuing it at $29 billion.
But Browder highlighted its shortcomings and in some cases, lack of sophistication.
“ChatGPT is very good at holding conversations, but it’s terrible at knowing the law. We’ve had to retrain these AIs to know the law,” Browder said. “AI is a high school student, and we’re sending it to law school.”
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